Shipping
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Shipping Policy
We believe that our store policies should be fair, clear and transparent. Below you’ll find our shipping policy. litenlifestore.com is committed to excellence, and the full satisfaction of our customers. litenlifestore.com proudly offers shipping services. Please be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays or severe weather conditions that might impact delivery times. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Order processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 3 pm PST through Sunday, or holidays. Processing times may vary during peak seasons or promotional periods.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
During summer season or hot weather, we recommend the express shipping option due to the possibility of products melting during transit.
Domestic Shipping (contiguous United States)
Shipping is free in the contiguous United States. Please allow 2-10 days from the date of posting. Please note, we cannot ship to PO Boxes.
For orders to Alaska, Hawaii, Guam, or Puerto Rico, we charge shipping fees due to higher and varying shipping costs.
Express Shipping: 2-3 business days shipping available for customers who need their items sooner.
International Shipping (outside the United States)
All international orders are final sale. Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. While we work to ensure prompt delivery, LiteNLife store is not liable for any delays due to the customs clearance process in your country.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Domestic Standard |
3-10 business days |
Free |
|
Domestic Expedited |
2-3 business days |
$ 20 |
|
Alaska, Hawaii, Guam, Puerto Rico |
7-14 business days |
$ 45 |
|
Canada |
7-14 business days |
$ 30 + import fees |
|
Other International: South America Europe Asia Africa Australia |
7-14 business days 7-14 business days 7-14 business days 7-14 business days 7-14 business days |
$35 + import fees $40 + import fees $45 + import fees $50 + import fees $40 + import fees |
Delivery Address, undeliverable orders & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us .We are sorry but we do not ship to P.O. boxes.
Tracking Your Order
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Return / Refund Policy
We strive to deliver high quality sustainable products, and we stand behind our products. We are proud to say that our products and packaging materials are eco- friendly and either compostable or biodegradable. In the rare event that a product comes damaged or if you are not satisfied, please contact us and we will either issue you a replacement or a refund. If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. We will file a claim with the shipping carrier, and we will replace or refund your order when the investigation is complete. Allow up to 21 days for the process.
Out of stock item processing
In case of out-of-stock, litenlifestore.com will wait for all items to be in stock before dispatching. You will be notified of any delays with your shipment.
Payment Methods: (need to ask Alex about shopify payment methods)
We accept the following payment methods and options available per country will be shown at checkout:
- Amazon Pay
- AMEX
- Apple Pay
- Google Pay
- Mastercard
- Maestro
- PayPal
- Shop Pay
- Visa
- Klarna* (selected countries)
Payment Safety
Our online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. Please refer to our Privacy Policy here: (Place link)
Acceptance
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
Contact information:
In the event you have any questions or comments please reach us via the following contact:
Email - litenlifestore@gmail.com.
Tax policy (not sure if it needs to be included here).
At LiteNLife store, we are committed to transparency and compliance with all applicable tax laws and regulations. The following outlines our approach to handling taxes for our customers:
Sales Tax: We collect sales tax on all taxable sales made to customers in states where we have a sales tax nexus. The sales tax rate is determined by the customer's shipping address and is automatically calculated at checkout.
Value-Added Tax (VAT): For international orders, we collect VAT based on the destination country's regulations. The VAT rate is applied at checkout and is calculated based on the customer's location.
Returns and Refunds: If a customer returns an item, any sales tax or VAT paid on the purchase will be refunded. The refund amount will be adjusted based on the original tax collected.
Updates and Changes: Tax laws and regulations are subject to change. We will update our tax policy as needed to remain compliant with new regulations and ensure accurate tax collection.
We appreciate your understanding and cooperation in adhering to these tax policies. If you have any questions or need further clarification, please contact us.